Refund Policy

1. Returns and Refunds
– We accept returns and issue refunds only in cases of incorrect product delivery or damaged products.
– To be eligible for a return, you must contact us within 24 hours of receiving your order.
Please email us at [contact@nizo.com] with your order number and a clear video showing the issue, including the unboxing of the parcel.
– The video should clearly show the condition of the product and the packaging to verify the issue.
2. Procedure for Returns
– Once we receive your video and confirm the issue, we will provide instructions for returning the product.
– Return shipping costs will be covered by us if the return is due to our error (e.g., wrong product, damaged item).
3. Refunds
– After we receive and inspect the returned product, we will process your refund to the original payment method within 3 to 5 business days.
– If the returned product is confirmed to be in the wrong condition due to our mistake, we will also refund any return shipping costs.
4. Non-Refundable Items
– Please note that we do not accept returns or issue refunds for products that are not defective or incorrect. This includes products that are used, altered, or returned after the 24-hour notification period.

5. Shipping and Delivery
– We aim to process and ship all orders within 5-7 business days of receiving payment.

– Shipping costs are calculated based on the delivery location and selected shipping method.

6. Important Notes
– Make sure to keep the original packaging and all accessories intact until you are certain you are satisfied with the product.
– Failure to follow the above procedure may result in the denial of your return request.
For any questions or concerns about our refund policy, please contact us at [contact@nizo.com].